Help Center

Register & Open your Shop

• Beginner's Guide to selling on Dufa
• Guide to register & open your shop
• Guide to what you can sell on Dufa
• Tell your story to buyers
• Registering for GST
• Setting your shop policies

List & Price Products

• Guide to list products
• Best practices for product pictures
• Update and Delete Listings
• Guide to pricing your products
• Guide to adding variations

Photographs & Videos

• Guide to product photography
• Guide to lighting and equipment
• Tips to shoot and edit videos

Manage Orders & Shipping

• Guide to manage orders
• Scheduling shipping pickup
• Delayed, Lost & Damaged Products
• Offering Free Shipping

Manage Returns & Cancellations

• How to handle returns
• Handling customer cancellations
• How to cancel orders

Payments & Fees

• Guide to subscription & enrollment
• Guide to fee structure per order
• Account setup to receive payments
• How is payment made per order

Marketing & Promotions

• Optimizing your shop for marketing
• Optimizing products for Search
• Promoting on social media
• Offering sales and promotions

Your Account

• Logging in & Logging off
• Forgot or Reset Password
• Updating your profile
• Updating your shop profile
• Closing your account

DIY Tips, Services & Tools

• Offline Onboarding Kit
• Pricing Tool
• DIY-Tips to design banners
• DIY-Tips to design store logo